Privacy Policy

1. Scope

This Policy applies to personal information collected and/or processed in connection with this Website, enquiry forms, consultation forms, bookings, payments, accounts, email, WhatsApp communications, consultations, programmes, workshops, client documents, analytics, advertising measurement, customer care and/or grievances.

2. Information You May Provide

Depending upon the service and/or interaction, information voluntarily provided by you may include:

• Name;
• Email address;
• Mobile and/or WhatsApp number;
• Country, city and/or general location details;
• Date, time and place of birth;
• Information relevant to an astrology and/or Numerology service;
• Names and/or information concerning family members and other persons;
• Questions and personal circumstances submitted for consultation;
• Business and/or professional information;
• Financial information voluntarily supplied for a relevant advisory discussion;
• Health, wellness, weight, fitness and/or lifestyle information where relevant to a requested service;
• Photographs;
• Floor plans, layouts, directions and/or property information;
• Documents and/or files voluntarily submitted;
• Booking and transaction details;
• Communication history;
• Feedback, reviews and/or complaints; and
• Other information voluntarily supplied in connection with a requested service.

3. Sensitive Information

Certain information voluntarily supplied for a particular service may be sensitive in nature, including health-related, financial and/or other information treated as sensitive under applicable law.

Where applicable law requires consent, consent may be obtained electronically and/or by another legally permitted method.

4. Payment Information

Payments may be processed using independent payment providers such as Razorpay, Stripe, PayPal, banks and/or other payment channels.

Payment credentials are generally entered into systems operated by the applicable payment provider.

Ashish Shrungarpure may receive transaction information such as payer name, amount, currency, transaction reference, payment status, date and time, payment-method category and/or limited or masked payment information necessary to administer the transaction.

5. Account Information

Where account functionality is available, information necessary to create, secure and/or manage an account may be processed.

You should keep account credentials confidential and should not send your password by email, WhatsApp and/or ordinary contact form.

6. Information Collected Automatically

When you use the Website, technical information may be collected automatically by the Website, server, security systems, analytics tools and/or similar technologies.

This may include IP address, browser type, device type, operating system, approximate region, referral source, pages viewed, interactions, date/time information, session information, cookie identifiers, advertising identifiers and/or other technical information.

7. Cookies and Similar Technologies

The Website may use cookies, pixels, tags, local storage and/or similar technologies for Website functionality, security, analytics, performance measurement, advertising measurement, conversion tracking, remarketing and/or improving Website effectiveness.

Such technologies may include services provided by Google, Meta and/or other providers depending upon Website configuration.

Third-party providers may process device, browser, IP-address, cookie, Website-interaction and/or conversion information according to their own systems and privacy practices.

8. Purposes for Which Information May Be Used

Personal information may be used for lawful purposes including:

• Responding to enquiries;
• Processing bookings and payments;
• Providing requested services;
• Preparing personalised consultations and/or reports;
• Communicating service instructions and updates;
• Scheduling and administering sessions;
• Managing accounts;
• Customer care and grievance handling;
• Maintaining transaction and service records;
• Fraud prevention and security;
• Complying with legal and/or regulatory requirements;
• Accounting and business administration;
• Improving Website functionality and services;
• Understanding Website usage;
• Advertising and/or campaign measurement; and
• Sending promotional communications where lawfully permitted.

9. Consent and Lawful Processing

Personal information is processed for lawful purposes associated with Website operation, requested services, communications, security, business administration and/or legal obligations.

Where applicable law requires consent, appropriate consent will be sought and/or relied upon.

Personal information will not knowingly be used for a materially unrelated purpose in a manner prohibited by applicable law.

10. Service and Promotional Communications

Contact information may be used for enquiries, bookings, payments, consultation instructions, programmes, scheduled sessions, service delivery, customer care and/or grievances.

Where lawfully permitted, promotional information about relevant services, programmes, updates and/or offers may also be sent.

You may request to stop promotional communications. Necessary transactional, security, booking and/or service communications may still be sent where required.

11. Sharing of Personal Information

Personal information may be shared where reasonably necessary with payment processors, banks, hosting providers, technical service providers, communication systems, customer-management systems, video-meeting platforms, analytics providers, advertising-measurement providers, professional advisers, governmental authorities and/or other recipients where lawfully necessary.

12. Third-Party Providers

Independent providers may be used for payments, hosting, communications, meetings, analytics, security, advertising and/or other technical functions.

Such providers may process information according to their own terms, privacy policies, security practices and applicable law.

13. International Processing

Some payment, communication, hosting, analytics and/or other technology providers may process and/or store information outside India.

Cross-border processing and/or transfer will remain subject to applicable Indian law from time to time.

14. Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and/or another lawful purpose.

Retention may depend upon the nature of the service, transaction records, accounting requirements, grievance requirements, legal obligations, security, potential disputes and/or technical backup cycles.

15. Security

Reasonable administrative, technical and/or organisational safeguards are used to protect personal information against unauthorised access, misuse, alteration, disclosure, loss and/or destruction.

16. Security Incidents

Where a suspected and/or confirmed security incident occurs, reasonable steps may be taken to investigate, contain, mitigate and/or remedy the incident and to make notifications required by applicable law.

17. Privacy Requests

Subject to applicable law and relevant exceptions, you may request review, correction, updating, withdrawal of consent where applicable, deletion where legally available and/or opt-out from promotional communications.

Sufficient information may be requested to verify identity and/or identify the relevant records.

18. Withdrawal of Consent

Where processing depends upon consent and applicable law permits withdrawal, consent may be withdrawn by contacting us.

Withdrawal does not ordinarily affect processing that was lawful before withdrawal and/or processing that may continue under law.

Where information is necessary for an ongoing service, withdrawal and/or refusal to provide required information may make it impossible to continue and/or complete that service.

19. Information About Other Persons

If you provide information concerning another person, you are responsible for ensuring that you have appropriate permission, authority and/or another lawful basis to provide it.

20. Minors

Where the person whose horoscope, information and/or circumstances are being examined is under 18, the booking and submission of personal and/or birth information should be completed and/or authorised by a parent, legal guardian and/or another person lawfully authorised to act for the minor.

A minor should not independently submit sensitive information and/or make a paid booking without appropriate parental and/or guardian involvement.

21. Group Sessions and Public Communications

Information voluntarily posted publicly may be visible to others.

Group programmes and/or sessions may involve interaction with other participants. Participants should avoid unnecessary sensitive disclosures and respect the privacy of others.

No absolute guarantee can be given that another independent participant will comply with confidentiality expectations.

22. External Websites and Links

This Website may link to payment services, social-media services, video-meeting platforms and/or other external providers.

Those providers' own privacy practices may apply when you interact directly with them.

23. Privacy Complaints and Grievance Redressal

Privacy requests and/or grievances may be submitted using the details below.

Consumer grievances will ordinarily be acknowledged within 48 hours and addressed within one month, subject to applicable law.

24. Mandatory Law and Changes

Nothing in this Privacy Policy excludes, waives and/or restricts a privacy or data-protection right that applicable law does not permit to be excluded, waived and/or restricted.

To the extent of a direct conflict, mandatory applicable law prevails.

This Privacy Policy may be updated from time to time to reflect changes in Website features, services, technology, operational practices and/or applicable law.