Refund and Cancellation Policy

1. Final, Non-Refundable and Non-Transferable Fees

A client-side decision, circumstance, inability, omission, preference and/or change of plan does not create a contractual right to recover any amount paid.

This includes, without limitation, cancellation, change of mind, non-attendance, partial attendance, missed sessions, late arrival, early departure, discontinuation, failure to use the complete service, failure to follow recommendations, dissatisfaction, failure to obtain a desired result and/or any other client-side reason.

2. Same Policy Applies to Every Fee and Service

The same No-Refund and Non-Transferable Policy applies regardless of the amount paid, service duration, number of sessions, programme format and/or number of sessions attended.

3. Client-Initiated Cancellation

A client may inform Ashish Shrungarpure that they no longer intend to attend and/or continue a service.

Such client-side cancellation and/or withdrawal does not reverse the completed booking and does not create any refund, partial refund, credit, transfer, replacement and/or future-service entitlement.

This applies regardless of whether cancellation occurs immediately after payment, before commencement, after preparation has begun, after one or more sessions, during an ongoing programme and/or for any other client-side reason.

4. Change of Mind

A change of mind does not create any refund and/or cancellation entitlement.

This includes deciding that the service is no longer required, selecting another provider, changing priorities, changing goals, deciding not to participate, deciding not to continue and/or any other voluntary client decision.

5. No-Show, Missed Sessions and Partial Attendance

Attending Day 1 and missing Day 2, attending some sessions and missing others, joining after commencement, leaving before completion and/or discontinuing midway gives no full refund, partial refund, payment reduction and/or pro-rata refund.

The fee is not recalculated according to how much of the booked service the client ultimately attends and/or uses.

6. No Replacement, Credit, Transfer or Make-Up Entitlement

Missed, cancelled, unused, partially used and/or discontinued services provide:

• No full refund;
• No partial refund;
• No pro-rata refund;
• No replacement session;
• No private make-up session;
• No recording;
• No service credit;
• No wallet credit;
• No future-booking credit;
• No transfer to another person;
• No transfer to another service;
• No automatic rescheduling;
• No programme extension;
• No future-batch entitlement;
• No other substitute entitlement merely because the original service was not fully used.

7. Non-Transferable Booking

A booking, payment, consultation slot, programme place, session entitlement and/or service benefit is personal to the person for whom the booking was made.

It may not be sold, assigned, transferred and/or exchanged for another person, service, programme, batch, cash, credit and/or another substitute benefit without express permission from Ashish Shrungarpure.

8. Rescheduling

A rescheduling request may be accepted and/or declined after considering availability, service structure, preparation, other bookings and/or other relevant circumstances.

Inability to provide the client's preferred alternative does not create a refund, credit, transfer and/or replacement entitlement.

9. Late Arrival and Early Departure

Joining late, leaving early and/or being unavailable for part of the booked service does not create a refund, partial refund, extension and/or replacement entitlement.

A scheduled session is not required to be extended beyond its scheduled end time because the client joined late.

10. Client-Side Technical and Access Problems

The client is responsible for suitable access to the required device, internet connection, telephone connection, meeting platform and/or communication facility.

Internet failure, mobile-network failure, device malfunction, audio/video issues, failure to access software, failure to open a meeting link, failure to join at the scheduled time and/or another client-side technical problem does not create a refund and/or replacement entitlement.

11. Client Information and Cooperation

Certain services require information, documents, questionnaires, birth details, floor plans, photographs, business information, financial information and/or other inputs.

Failure and/or delay by the client in supplying required information does not create a refund, partial refund, transfer, cancellation and/or rescheduling entitlement.

12. Preparation and Reserved Time

A fee may cover preparation, analysis, planning, reserved appointment time, programme capacity, administrative work and/or personalised work performed before and/or during a session.

Client cancellation, non-attendance and/or partial attendance does not undo preparation and/or reserved capacity already committed to the booking.

13. No Results Guarantee and No Results-Based Refund

Failure to achieve an expected, desired and/or hoped-for result does not create any refund, partial refund, cancellation, credit, transfer and/or compensation entitlement.

The same applies to disagreement with and/or dissatisfaction concerning advice, interpretation, opinion, recommendation, prediction, guidance and/or outcome where the agreed service has been provided.

14. Service-Provider Rescheduling

Ashish Shrungarpure may reasonably reschedule and/or temporarily interrupt a service because of illness, emergency, technical difficulty, scheduling necessity, platform problem and/or another circumstance affecting delivery.

Where reasonably practicable, the service will be completed through an alternative date, time and/or reasonable arrangement.

Reasonable rescheduling does not by itself create a client-side refund and/or cancellation entitlement.

15. Events Beyond Reasonable Control

A service may be delayed, interrupted and/or rescheduled because of natural events, serious illness, government action, infrastructure disruption, internet outage, platform outage, electricity failure and/or another circumstance outside reasonable control.

Where practicable, reasonable efforts may be made to complete the affected service through an alternative arrangement.

16. Duplicate, Excess and Erroneous Payment Correction

A demonstrable duplicate, excess and/or erroneous payment is a payment-processing issue and is not treated as a cancellation refund.

Where Ashish Shrungarpure actually receives money more than once for the same payment obligation, receives an amount exceeding the amount due and/or receives money because of a demonstrable payment error, the excess amount may be verified and corrected.

17. Goodwill Accommodation

Ashish Shrungarpure may voluntarily choose in an individual case to permit an alternative date, extension, future batch, service credit and/or another accommodation.

Any such accommodation is voluntary, case-specific, does not amend this Policy, does not create a precedent and does not create any entitlement for another booking and/or client.

18. Complaints and Payment Issues

A client who believes there is a genuine payment and/or service issue may submit a complaint with sufficient booking, transaction and/or identifying information.

Submission of a complaint does not itself create any refund, cancellation, transfer, credit and/or compensation entitlement.

19. Customer Care and Grievance Redressal

Consumer grievances will be acknowledged within 48 hours of receipt and addressed within one month, subject to applicable law and circumstances of the grievance.

20. Mandatory Law

Nothing in this Policy excludes and/or restricts any right or remedy that applicable law does not permit to be excluded and/or restricted.

To the extent of a direct conflict, mandatory applicable law prevails.

21. Governing Law and Changes

This Policy is governed by the laws of India.

This Policy may be updated from time to time to reflect changes in services, operational practices and/or applicable law.